When we unpacked the furniture the center leg was longer than the rest causing it to rock. The issue was I was given three different delivery dates over ten days. We use cookies for analytics, personalization, and ads. Also told I over cleaned it! We found the sales person incredibly helpful and knowledgeable, we were not rushed into making a decision and everything was explained in great detail. Buy Furniture for home and office at India’s Best Online Store. After telling them i would like my money back, they promised to have my money £800 refunded within a week. Customer Service A++: I had problems with the delivery, but Sheldon was amazing. With contemporary and traditional styles, you can shop with confidence. The solid wood and natural finish of one of Mother Nature’s finest materials is the perfect way to bring a little warmth and natural beauty to your home. Ordered a large TV unit through their website, item was in stock and had a delivery date booked for a few days later. Dining room table top not level; has not been planed property by the sanding machine. Still nothing in my bank. Shop today! I left because customer complaints have gone through the roof. Cut a long story short, we did have joy from someone at head office, We are still waiting for new doors to arrive we have been waiting 12 weeks now, low and behold were getting a package delivered, More wardrobe doors NO just 3 hinges. Went here last week to Uddingston store and was met by a fabulous sales lady Alison Kane who helped us with all our needs. Do you agree with Oak Furnitureland UK’s star rating? Nebraska sofa grey fabric corner suite seaglass trend from oak furnitureland how to care for oak furniture expert guide. They have over 50 years of experience in the oak furniture business. The staff in the store in Salisbury said they could do nothing and advised me to contact the company directly. Do not buy from this company, I paid £2500 for a leather 3 piece suite waited 5months for it to arrive and after 2 weeks use the leather arms went saggy and distorted. No customer service whatsoever, they just don't answer the phone, they must chop down young trees as the oak is tatt! I had to decide on the spot if I was to accept or refuse the shipment. A free inside look at company reviews and salaries posted anonymously by employees. They wont take anything back including the packaging as they are not licensed to carry things like wardrobe doors and rubbish, How I wonder did they ever arrive in the first place I ask myself. In the meantime I've got massive boxes of someone else's chairs in the house and nothing to sit on. Believe me I am not making this up.We are now after 12 weeks going to phone them up, be played trashy music for 1 hour then we may get someone to talk to and ask them what is happening, Watch this space.Im at my wits end now as they don't give a damn, But I have to laugh at the stupidity of these people they employ Most of them are well trained liars and if I didn't laugh I would have had a nervous break down by now and living in the looney bin. By Review Home Co | October 14, 2017. After waiting weeks for our new furniture this rubbish turned up. Supplying a range of quality wooden furniture, we ensure competitive prices, prompt delivery and second-to-none after-sales service to ensure that all our customers are satisfied at every stage of a purchase. The staff in store were happy to help and give some good advice but were not in your face so we felt free to browse around the store without being pounced on. Had already measured that the furniture would fit so didn't foresee any problems. OAK FURNITURE COLLECTIONS 2019 Sale Now On. Finance available. Their furniture is high quality and very attractive. Mr mrs Brady. I am lowering the rating: from two stars to one. No further communication from them. Great condition and all cushions included - Will need to collect - Woodthorpe NG5 READY TO MAKE ANOTHER FURNITURE PURCHASE. Six leather dining room chairs from Oakfurniture delaminating after 4 years like plastic - judge yourself from the photo. It looks great in my bedroom! Naturally there will be more internet complaints so the company will struggle. Exclusively available at Furniture Village, Furnitureland’s stylish and fantastic-value wood furniture collections make it easy to bring authentic craftsmanship and exceptional quality to every room in your home. Sofas & Armchairs. Whether it’s a new bed, dining table or something else, we have you covered. I was at work and item was left in garage. The sofa looks like it's been in a busy family home for five years. Apologies for any mis-communication, we will continue to try. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. While the workmanship is satisfactory, the makers selection of material is not. Can’t thank Alison enough for her help. The email address provided for customer service did not work. My leather sofa has started to fade in one area. ۪s Largest retailer of 100% solid hardwood furniture: mango & oak furniture, including painted styles & sofas. ... keeping everyone safe. Quality furniture. How do i get my money back after waiting for 10 months and several cancellation of my furniture, i have tried the customer help line no reply? Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Should last a long time. HANDS DOWN, THE BEST ON LINE PURCHASE I HAVE EVER MADE. I did accept the shipment but did not like the aggravation it caused me. We ordered and paid for a nest of tables and a TV Unit WOW what a mistake, the items arrived, then on unpacking them found the tv unit joints all showing and a split bottom trim. View All Sofas. Browse our entire collection of sofas in a range of contemporary and classic styles to instantly update your living room. I paid for it in full plus the extra charge for delivery on the same date. Been waiting 6 weeks for my order still has not come customer service is a joke don't answer the phone or hang up on you wish i had read the reviews stay well clear save yourself the hassle. Will update again, when furniture is received. Having received upwards of 60 boxes of furniture ranging from bed and wardrobes to tables, chests and sofas, I feel well qualified to comment. I would have liked to have been notified in advance that there was going to be a substitution. So try me later!! It is so bad even the charity shops will not take it. I did see a reference that the product was going to be discontinued. It arrived with only 1 not 3 transformers so couldnt use the rear recline. Pics of : Oak Furniture Land Sofas Reviews. This is our second purchase from Oak furniture land at Chelmer Village. My second purchase experience did not go S well as the first. The UK? Furnitureland – beautiful and affordable solid wood furniture, only at Furniture Village. Purchased our three seater end electric recliner sofa in November 2018 for £850 including gold delivery and installation. Avoid, unless you have lots of time to waste. Not happy at all. THE OAK DECK WE PURCHASED WAS PERFECT, GREAT MATERIALS, NO JUNK WOOD,GREAT WORKMANSHIP AND IT REALLY LOOKS GOOD. Very nice product, well packaged and timely shipped. Really upset as second time they have incorrectly ordered and delivered items to me. What could evoke the spirit of country living in your home more than a range of oak furniture. Paid extra for delivery and setup- totally worth it! Oak Furniture Land Sofa Reviews 2019 Sofa February 20, 2020 No Comment The best recliner sofas real homes when is the best time to furniture black friday sofa deals oak furnitureland uk reviews … Only Oak Furniture is a leading supplier of solid wood furniture. Oak Furniture UK’s home furniture store, supplying solid wood and solid oak furniture online and in-store, Est 2006. I was told would be beginning March delivery as it had to be made. This was 3 weeks ago now. Removing all the debris and positioning the furniture for me. Bought nearly £4,000 worth of furniture for both living rooms and bedroom with a promise will put in room of your choice'. 2fab employees Alison Kane and John Daly. Oak Furniture Land Sofa Reviews. 67 Oak Furniture Land reviews. I took the time to call 844-304-6777, work way through an automated system and then communicate with an ESL speaker. Removing all the debris and positioning the furniture for me. BBC watchdog should take up a story here.. Gain trust and grow your business with customer reviews. Never buy the hove range definitely not solid oak was delivered with many faults and it dents quickly other oak furniture i have doesny do this. Oak Furniture Land Reviews. Will definitely recommend to friends and family. I ordered a footstool to match a sofa from Oak Furnitureland on 6 January. This company is amazing from the time I ordered it 3 days ago. We will try again in 15 minutes. Second purchase item not as satisfying as first. We’re in this together! We recently purchased a coffee table and nest of tables. They say it's general wear and tear. Excellent piece of furniture. Learn how to stay safe during COVID-19 in our new guide: Nice to see a company which strives for customer satisfaction. When I emailed the company the site promised someone would reply at the earliest opportunity. To the time my goods were delivered. The reason for the desk grade is it had a gash that was blended out smooth, but the piece of wood should have been discarded by Quality Control. 273 Reviews | 2.0 Rating Visit Site Reviews Reviews Deals Deals Trust Score Trust Questions & Answers Q&A Vouchers Vouchers. We had tried the sofa a few times before we decided to buy and all appeared ok. Oh by the way, The door that has got a large split in it, I will tell you why it has a large split in it. After sales terrible, Small delay of 4 months without explaining or warning a customer, Once they have your money it's goodbye from them, Poor quality furniture turns up after 6 weeks damaged, Dodgy goods and dodgy insurance to hide behind, You get what you pay for... but not with oak furniture land, Don't buy there leather sofas they are not leather, How much longer can this company go on deceiving customers in such a way as they do and with apparent immunity and total indifference to complaints, Is your furniture flat packs or assembled, Just been told by jo from oak furniture land that all their furniture is made in the uk but don't know where as it is a secret, Hi there not bought recliner sofa yet would you recomend to buy or not, Hi, what is the paint colour/code for the shay range so i can touch up a small scratch. Ordered a vanity set. 10 reviews for Oak Furnitureland, 2.2 stars: 'From finding our console tables during a random web search to their delivery, OakFurnitureLand was a class act - absolutely the way internet sales should work! Like it was too much trouble to bring it into the house. Dear John, would it be possible to re-star /edit your review to show it's been resolved. Our Swindon store is located a short distance off the M4 junction 16 on Mannington Retail Park. masuzi March 4, 2018. Oak Furniture Land Sofas Best Host With Php Info SHIPPING AND DELIVERY WAS TERRIFIC. Would not buy a bag of chips from this company in the future let's hope they go bust soon. Told it was the oil from my partner's hair, sofa is only 16 months old and in a house without children. Only the latest review will count in the company's TrustScore. Interest Free Credit on orders over £500. After loads of hassle were sent new doors, one of which was split. We are still waiting. I have changed my stars from one to three, for Oak Furniture Land has called me a few times and is working on getting my furniture to me. No offer of a discount on replace and at £140- each not the quality you would expect. In any event, reached out to customer service and they were incredibly responsive. Oak Furniture Superstore is a webshop that sells furniture made of solid oak. We’re in this together! Ending up contacting trading standard. First sofa frame was bent, 2nd sofa lacquer has cracked and peeled off headrest. Spoke to someone on their Twitter feed eventually and was offered £90 refund to keep it which I refused to be told they are not taking returns at the moment and will contact me when they are. As an Ex employee of Oak Furniture Land (Over 2 years) I warn all potential customers of the poor quality of its furniture. We offered to deliver to the nearest store in exchange for unblemished items which was rejected. She was outgoing happy and most helpful. We've still got £1500 of couches on order with them which will be getting cancelled when they finally bother to respond, I've never dealt with a company like it, absolutely appalling. Our complaints were met with a stone wall, they effectively said, 'read the fine print'. We've been trying to get a response from Oak furniture land for two weeks now and they will not respond to any of our emails, And the last time I phoned customer services the hold time was 48 minutes before I gave up. Upon calling customer service they were more than happy to issue me a refund of the difference. Reviews Oak Furniture Land Truth be told, furniture is one of those basic things that most people like to look at, even when they are not planning to buy. Consumers complaining about Oak furnitureland UK most frequently mention customer service, delivery men and phone call problems. We took delivery of our new furniture this rubbish was out classed by oak house. 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